Senior Development Consultant
Melvyn has many years transforming customer service levels and NPS by increasing skill, addressing attitude and setting up infrastructures that support performance improvement. He is a specialist in culture change, trainers training and customer experience programmes. His work has won several training awards working with clients, achieving deeply embedded shifts in culture, lifting employee satisfaction, lowering turnover, and increasing sales and service measures. He has introduced multi media tools to support use of new skills and behaviours in the workplace. Melvyn is brilliant at lifting both results and spirits and is an inspirational public speaker (and singer/dancer!). His warm enthusiasm is infectious and makes learning easy.
His work experience includes Next, ICL, Thomas Cook Direct, NRMA (Australia), Standard Bank (South Africa), British Telecom, Du Pont, Orange, Expedia, Everything Everywhere, AXA and Britannia Building Society.